Support

We're here to help

Manage your account online, check live service status, or get in touch with our UK-based team.

Already a customer?

Access billing, usage, plan upgrades and support tickets any time in your client area.

Get in touch

All support runs through your Customer Zone

Log in to raise a ticket or start a live chat with our UK-based team — it keeps everything about your account and connection in one place.

Raise a ticket or live chat

Message our support team directly from the Customer Zone and track every reply.

Open Customer Zone

Check service status

Before raising a ticket, see whether there's a known issue affecting your area.

View live status

Help centre

Frequently asked questions

How long until my connection is active? +

Your internet connection is typically up and running within 24 hours of signing up.

My connection feels slow — what can I do? +

Try restarting your router and check whether many devices are in use at once. If the problem continues, raise a ticket in the Customer Zone and we'll investigate.

How do I reset my router? +

Press and hold the reset button on the router for around 10 seconds to restore it to factory settings, then follow the setup guide provided.

Can I upgrade my plan? +

Yes — you can upgrade at any time through your Customer Zone.

How do I check my usage? +

What equipment do I need? +

None to buy — all necessary equipment is provided and installed by our technician during activation.